Frequently Asked Questions

Browse our products, select your desired items, add them to cart, and proceed to checkout. You can pay via Cash on Delivery or Bank Transfer.

You can modify or cancel your order within 2 hours of placement. After that, the order enters processing and cannot be changed. Contact us immediately if you need to make changes.

Yes! We offer Cash on Delivery (COD) across Pakistan. You can pay when your order arrives at your doorstep.

We accept Cash on Delivery (COD) and Bank Transfer. We're working on adding more payment options soon.

Standard shipping costs PKR 150. However, we offer FREE shipping on all orders above PKR 4,500 when you use coupon code SHIP20.

Standard delivery takes 3-5 business days across Pakistan. Processing takes 1-2 days, then 2-3 days for shipping.

We deliver to all major cities and towns across Pakistan including Karachi, Lahore, Islamabad, Faisalabad, Multan, and many more.

Once shipped, you'll receive a tracking number via email and SMS. You can also track your order by logging into your account.

We offer easy returns within 7 days of delivery. Items must be unused, unworn, with original tags attached, and in original packaging.

Contact us within 7 days, get a return authorization, pack the item with tags, and send it back using our provided address.

Yes! We offer free size and color exchanges within 7 days, subject to availability. The exchange process is the same as returns.

Refunds are processed within 3-5 business days after we receive your returned item. Bank transfers may take 1-2 additional days.

Yes, all our products are 100% authentic. We source directly from authorized suppliers and manufacturers.

Product warranties vary by item and brand. Check the product description for specific warranty information. We also offer our own quality guarantee.

Contact us immediately with photos. We offer free return shipping for defective items and will provide a full refund or replacement.

Yes, verified customer reviews are displayed on each product page to help you make informed decisions.

While you can browse without an account, creating one allows you to track orders, save addresses, view purchase history, and get faster checkout.

Click 'Forgot Password' on the sign-in page, enter your email, and we'll send you a reset link.

You can reach us via email (support@easeupstore.com), phone (+92 300 1234567), or WhatsApp. We're available Monday-Saturday, 9 AM - 6 PM PKT.

Currently, we offer a mobile-optimized website that works great on all devices. A dedicated mobile app is in development.