Returns & Exchanges
Easy returns and exchanges within 7 days. Your satisfaction is our priority.
📋 Quick Overview
Return Window
7 days from delivery
Refund Processing
3-5 business days
Return Shipping
Free for defective items
Exchanges
Size & color exchanges available
Return Eligibility
✅ Items You Can Return
- • Items in original condition with tags attached
- • Unworn and unwashed clothing
- • Items in original packaging
- • Products returned within 7 days of delivery
- • Defective or damaged items
- • Items that don't match the description
❌ Items You Cannot Return
- • Items returned after 7 days
- • Used or worn items
- • Items without original tags
- • Personalized or custom items
- • Items damaged by misuse
- • Undergarments and intimate apparel
How to Return an Item
Contact Us
Contact our customer service within 7 days of receiving your order. Email us at returns@easeupstore.com or call +92 300 1234567.
Get Return Authorization
We'll provide you with a return authorization number and return instructions. This helps us process your return quickly.
Package Your Item
Pack the item in its original packaging with all tags attached. Include your order number and return authorization number.
Send It Back
Drop off the package at the nearest courier office or schedule a pickup. We'll provide you with the return address and any prepaid labels if applicable.
Exchanges
Need a different size or color? We make exchanges easy and fast.
Size Exchanges
- • Free size exchanges within 7 days
- • Item must be unworn with tags
- • Subject to availability
- • No shipping charges for exchanges
Color Exchanges
- • Exchange for different color
- • Same price point items only
- • Subject to stock availability
- • Process same as returns
Refund Process
Processing Time
Once we receive your returned item, we'll inspect it and process your refund within 3-5 business days. You'll receive an email confirmation when your refund is processed.
Refund Methods
Cash on Delivery Orders: Bank transfer to your provided account
Bank Transfer Orders: Refund to original account used for payment
Bank transfers may take 1-2 additional business days to appear in your account.
Defective or Damaged Items
🔧 Quality Guarantee
If you receive a defective or damaged item, we'll make it right immediately:
- • Free return shipping
- • Full refund or replacement
- • Extended return window (14 days)
- • Priority processing
Contact us immediately at defects@easeupstore.com with photos of the defective item.
Need Help with Returns?
Our customer service team is here to help make returns and exchanges as easy as possible.
returns@easeupstore.com
Phone
+92 300 1234567
+92 300 1234567
Hours
Mon-Sat, 9 AM - 6 PM PKT